![]() Many times the people you contact in seller support will have no clue as to what exactly triggered the request. The process of requesting an invoice from you is handled by an algorithm that is regularly updated. This can be frustrating for sellers who were previously selling a brand, and now have to go through the process of obtaining an invoice from a manufacturer or distributor. Amazon will occasionally change the approval requirements for brands. When you go through the process of requesting approval for a restricted category or brand it is common for Amazon to ask for an invoice.Īmazon can also request an invoice from you if a customer makes a complaint about the condition or authenticity of a product you sold them. Many new sellers first encounter this when they are trying to get “ungated” for a restricted category. To ensure customers get what they expect.To ensure that customers get authentic product, especially on brands that have a history of counterfeit issues.As part of their quality assurance program.Amazon asks for invoices for three main reasons:
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